Business Apology Letter for Inconvenience Template

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BUSINESS APOLOGY LETTER FOR INCONVENIENCE

[DATE]

Dear [RECIPIENT NAME],

On behalf of the [COMPANY NAME], I would like to apologize for the negative experience you had in our store yesterday. It was being brought to my attention that [EMPLOYEE NAME], one of our store clerks, made untoward statements against you.

I understand that you were upset about the unavailability of a certain product. Regardless of the situation, I see that it is our clerk’s fault by improperly handling the situation. [EMPLOYEE NAME] has been reprimanded and was removed temporarily from his duties from the store. We are currently taking steps to ensure that this situation does not occur again in the future.

Thank you for immediately letting us know about this situation. At [COMPANY NAME], we are constantly searching for ways to improve our services. And customer feedback is an invaluable part of that process.

Again, we are sorry for letting you down. We hope to keep you as our valued customer for a long period of time. Please do not hesitate to share your thoughts and concerns directly with me any time. I will be more than happy to assist you personally with anything you need.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]